Troubleshoot

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Usually, such an issue occurs due to the cache on your browser. You’ll need to clear the cache on the browser, restart the browser and reload the report.

To clear the cache on your browser, please follow the guidelines:

For Safari:

  • Click on the Safari drop-down menu and select Preferences
  • Click on the Advanced tab. Select the Show Develop menu in the menu bar checkbox and close the Preferences window
    Select the Develop drop-down menu. Click Empty Cache
    Note: You may want to also clear your browser history and restart the browser.

For Firefox:

  • Click the menu button and select Options
  • Select the Privacy & Security panel
  • In the Cookies and Site Data section, click Clear Data
  • Remove the check mark in front of Cookies and Site Data
  • With Cached Web Content check marked, click on the Clear button
  • Close the about: preferences page
  • Note: You might want to restart the browser.

For Chrome:

  • At the top right of browser, click More
  • Click on More tools and clear browsing data
  • At the top, choose a time range
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes
  • Click Clear data
  • Note: You might want to restart the browser.