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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Reports

Please follow the given steps to see reports for a particular video:

  • Login to your Teacher Account
  • Click on “Teaching Resources” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Select a specific Interactive Video that you want to access reports for

In the Diagnostic Reports section, you can choose between “Latest Attempt” and “First Attempt”

  • Click on “View” to access individual Student’s report.

Please follow the given steps to see Students’ eBook Access Report:

  • Login to your Teacher Account
  • Click on “Teaching Resources” tab from the homepage
  • Select a subject
  • Click on “Review Book”
  • Find the interactive tab on left side of the screen
  • Click on “Access Report” and you will be able to access the report.

Instead of providing insights to your questions and answers, we offer Diagnostic reports. These reports highlight your areas of improvement and topics you need more focus on, offering more meaningful feedback to guide your progress.

Reports usually take less than a minute to generate.

If your report is taking longer to generate, please try refreshing the page and also check your device for a possible connectivity issue. You can also check your notifications for confirmation.

If you are still unable to view your report, please contact our support team using the chat feature on the bottom-right corner of the website.

Please follow the given steps to see reports for a particular video:

For Desktop:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Select specific Interactive Video that you want to access reports for

In the Diagnostic Reports section, your Mastery Levels will be accessible there.

  • Click on “View” to access your specific Diagnostic Report.

For Android:

  • Login to your Student Account
  • On the top left corner, click on the three lines and click on “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

For iOs:

  • Login to your Student Account
  • On the bottom navigation, click on the “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

Follow the given steps to access the Diagnostic Reports:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on the “Diagnostic Reports” tab
  • Select the chapter and topic you want to access the report.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide