Help Center

How to Get Help with mySecondTeacher

mySecondTeacher is a very easy platform to use but if you encounter any problems, we are committed to make your journey easier and solve your problems. Let us know how we can help!

Technical Support
  • Look for answers in this help section
  • If you do not find your answer here, contact our live support and let them know in detail about your problem.
Pastoral Support
  • If you are bothered by something that is not academic related, and would like someone to talk to, do schedule for online pastoral support here. Our pastoral leader is Dr. Benson Soong, and in future, more counsellors will be added.
Academy Support
  • Click on the live support icon on bottom right
  • Directly ask your question and let the support know which subject and videos your query is related to.
  • Wait for our tutors to get back to you
How to add Credit?

How to add Credit?

How to change password & edit profile?

How to change password & edit profile?

How to register?

How to register?

How to view Diagnostic Report?

How to view Diagnostic Report?

How to contact our Tutor?

How to contact our Tutor?

How use various features of eBooks?

How use various features of eBooks?

Top Questions

mySecondTeacher is an online learning platform used globally by schools, teachers and students (including homeschoolers).

Teachers can create and conduct live online text or video classes, give out, collect and grade assignments, access various eTextbooks, eWorkbooks, eTeachersGuide as well as Interactive Videos. They can also generate Test Papers and Marketing Schemes along with deep insights into the students’ learning difficulties.

Students can learn from live classes created by their teachers. They can also learn from fun interactive videos, eTextbooks & eWorkbooks, take quizzes to get diagnostic reports about their strengths and weaknesses. Not just that, students can socialise with their teachers and classmates.

We also have 24×7 online tutor support who are ready to answer your problems and help you with your learning.

Yes, you can.

Go to mySecondTeacher website and sign up for free.

You won’t have full access to all the chapters, though you can learn from the available videos and study materials. You can try it out to see how mySecondTeacher works.

To take full advantage of our learning platform, you will need to subscribe to a paid package.

  • Click on the top right icon of mySecondTeacher or your profile picture
  • Click on My Profile
  • On the left side, click on the Basic information tab
    Now you can change your password and save it
  • Log in to your mySecondTeacher account.
  • On the top right, click on your profile icon.
  • Click My Profile > Credits > Add credits.
  • You can pay via Stripe or PayPal, so select the option that you prefer.
  • Enter TOP UP amount and click Add Credits.
  • Enter your card number, expiration date and CVC and click pay.
  • You’ll receive a message upon successful completion of the top up.