Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Reports

By design, we do not let our Students see which questions they got wrong in the report because we want our students to answer the quizzes only after gaining a thorough understanding of the topic and not by memorizing the answers to the questions provided on the platform.

Reports usually take less than a minute to generate.

If your report is taking longer to generate, please try refreshing the page and also check your device for a possible connectivity issue. You can also check your notifications for confirmation.

If you are still unable to view your report, please contact our support team using the chat feature on the bottom-right corner of the website.

Please follow the given steps to see reports for a particular video:

For Desktop:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Select specific Interactive Video that you want to access reports for

In the Diagnostic Reports section, your Mastery Levels will be accessible there.

  • Click on “View” to access your specific Diagnostic Report.

For Android:

  • Login to your Student Account
  • On the top left corner, click on the three lines and click on “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

For iOs:

  • Login to your Student Account
  • On the bottom navigation, click on the “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

Follow the given steps to access the Diagnostic Reports:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on the “Diagnostic Reports” tab
  • Select the chapter and topic you want to access the report.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide