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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Subscription

Please follow the steps below to upgrade your plans:

  • Login to your Student Account
  • Click on the Profile icon on the top right side of the Home page
  • Select “My Profile”
  • Click on the “Manage Subscription” tab from the category
  • Select the subject and click on “Upgrade”
  • Click on “Yes, I am sure”
  • Select the subscription plans and click on “Go Premium”
  • Then click on “Continue” for the payment process

Note: We accept payments via Stripe or PayPal.

Please follow the steps below to subscribe to the Interactive Videos:

  • Login to your Student Account
  • Click on the “Subjects” tab from the Home page
  • Click on “Our Store” tab
  • Select the subject and click on “Subscribe”
  • Choose the subscription plan (for a month, 6 months, or yearly plan)
  • Click on “Go Premium”
  • Then click on “Continue” for the payment process

Note: We accept payments via Stripe or PayPal.

The pricing details for A/AS Levels are mentioned below:

  • Each A/AS Level subject costs 49 Tutor Credits per month.
  • Alternatively, the 6-month plan costs 129 Tutor Credits, which is equivalent to 21.5 Tutor Credits per month. (Saves up to 60%)
  • The annual plan costs 199 Tutor Credits, which is equivalent to 16.58 Tutor Credits per month. (Saves up to 70%)

Note: Payments can be made via Stripe or PayPal.

The pricing details for IGCSE are mentioned below:

  • Each IGCSE subject costs 20 Tutor Credits per month.
  • Alternatively, the 6-month plan costs 60 Tutor Credits, which is 10 Tutor Credits per month. (Saves up to 50%)
  • The annual plan costs 99 Tutor Credits, which is equivalent to 8.25 Tutor Credits per month. (Saves up to 60%)

Note: Payments can be made via Stripe or PayPal.

You can change your plans from the “Manage Subscription” icon in your Profile Settings.

If you’re on the Freemium/ Earth Plan, you can change your plan by upgrading to a Premium/ Moon Plan. Please follow the steps below to upgrade the plan:

  • Login to your account
  • Click on the Profile icon on the top right side of the homepage
  • Select “My Profile”
  • Click on the “Manage Subscription” tab from the category
  • Select the subject you want to upgrade and click on “Upgrade”
  • Select the plan you’d like to upgrade to. You can choose to pay for 1 month, 6 months, or 1 year
  • Click on “Go Premium”

If you don’t have enough Tutor Credits, you’ll need to top-up before you can continue.

Earth Plan is a freemium plan with limited access to videos. (Single user)

Moon Plan is a premium plan with complete access to the videos. (Single user)

Mars Plan is also a premium plan for educational organizations. (Multiple users)

We are not offering any discounts at this moment.

However, if you purchase our plans for an extended period of time, they are definitely cheaper than short-term plans.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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