Troubleshoot
In case the page just keeps loading or there is an error message, it is suggested to clear the cache of the browser and reload the page to get back to the platform.
To clear the cache of the browser, follow the following steps:
For Safari:
- Click on the Safari drop-down menu and select Preferences
- Click on the Advanced tab. Select the Show Develop menu in the menu bar checkbox and close the Preferences window
Select the Develop drop-down menu. Click Empty Cache
Note: You may want to also clear your browser history and restart the browser.
For Firefox:
- Click the menu button and select Options
- Select the Privacy & Security panel
- In the Cookies and Site Data section, click Clear Data
- Remove the checkmark in front of Cookies and Site Data
- With the Cached Web Content check marked, click on the Clear button
- Close the about: preferences page
- Note: You might want to restart the browser.
For Chrome:
- At the top right of the browser, click More
- Click on More Tools and clear browsing data
- At the top, choose a time range
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes
- Click Clear data
- Note: You might want to restart the browser.
You may once check the report from the notifications (bell icon) at the top of the platform.
In case it does not work, you may try to clear the browser’s cache. Usually, such issues occurs due to the cache on your browser. You’ll need to clear the cache of the browser, restart the browser, and reload the report.
To clear the cache on your browser, please follow the guidelines:
For Safari:
- Click on the Safari drop-down menu and select “Preferences”
- Click on the “Advanced” tab. Select the “Show Develop” menu in the menu bar checkbox and close the Preferences window
- Select the “Develop drop-down” menu. Click “Empty Cache”.
Note: You may want to also clear your browser history and restart the browser.
For Firefox:
- Click the “Menu” button and select “Options”
- Select the “Privacy & Security” panel
- In the Cookies and Site Data section, click “Clear Data”
- Remove the checkmark in front of Cookies and Site Data
- With the Cached Web Content check marked, click on the “Clear” button
- Close the about: preferences page.
Note: You might want to restart the browser.
For Chrome:
- At the top right of the browser, click on “More”
- Click on “More Tools” and clear browsing data
- At the top, choose a time range
- Next, click to “Cookies and other site data” and “Cached images and files”, check the boxes
- Click on “Clear data”.
Note: You might want to restart the browser.
Your account might be locked for security reasons because of multiple failed attempts to login into your account. In such a case, we suggest you wait for 10 minutes and try logging in again with the correct email and password.
In case you don’t remember the password click on the “Forgot your password?” on the login page.
Even if the above-provided solution doesn’t work for you, please do not hesitate to contact us through the chat icon in the bottom right corner of the screen.
