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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Sessions

The In-Class Session is specifically designed for “Offline Classroom Sessions”. It can be used by Teachers to conduct physical classes and to schedule timetables for offline lessons.

To distinguish In-Class Sessions from other Sessions, an “off-video icon” is included. These Sessions are conducted in person and require Students’ physical attendance in a classroom.

Details about In-Class Sessions are reflected in Student and Teacher profile reports, which are accessible to School Leaders, Teachers, and Parents.

Initially, all Students are marked as present for In-Class Sessions. After the session, the Teacher can manually update the attendance to mark students as present, sick, on leave, or absent.

As a Student, you can see all your Sessions as ‘Today’s Task‘ and ‘Upcoming Tasks‘ on the “Notice Board” at the bottom of your homepage or you can also:

  • Login to your Student Account
  • Click on “Classrooms” tab from the homepage
  • Click on “Teacher’s Sessions”
  • Select a subject
  • View Today’s Upcoming Sessions
  • Click on “Join Classroom”.

You will be redirected to the session where your Teacher will be conducting the classes.

Teachers can record their Online Sessions conducted via the external link. After the session, they can easily add a “Recording Description/URL” by editing the session details, allowing students to access the recorded session anytime.

Online Sessions refers to the Sessions where Teachers can conduct online classes using external links like Zoom, Google Classroom, etc.

Teachers can also schedule Sessions and notify Students about the upcoming Sessions.

Initially, all Students are marked as present for Online Sessions. After the session, the Teacher can manually update the attendance to mark students as present, sick, on leave, or absent.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide