Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Registration

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: mysecondteacher.com

Follow these steps provided in order to sign up:

  • If you are a student, choose “I’m a Parent”
  • Fill in the details (Full Name, Email Address, Country)
  • Next, click the captcha, then click on “Create my account”
  • Check your email for the link and click on the link to set your password
  • Create a password that is at least 8 alphanumeric characters and one special character (!, @, #, $, %)
  • Next, click on “Let’s Begin” to sign up.

Yes, you can!

Please follow the given steps in order to change your password:

  • Click on the profile icon on the top right side of the dashboard
  • Go to the “My Profile” Section 
  • Under the Basic Information section, click on the “Change Email Address” 
  • Enter the new email address and enter your password
  • Then click on “Submit.” 

After that, you will receive an email with a link then you can change your email address and save it.

Yes, you can!

Follow the given steps in order to change your email address:

  • Login to your account
  • Click on the “Profile” icon on the top right side of the homepage
  • Select “My Profile
  • Click on the “Basic Information” tab from the category
  • Click on the “Change Email Address”
  • Enter the new email address and your current password
  • Click on “Submit”.

You will receive an email with a link where you should verify your new email.

This issue may be caused by an incorrect email or password entry. If the problem continues, please use “Forgot your password?” feature.
OR
Contact us for Technical Support via chat or email at csr@mst.sg for assistance.

Follow the given steps to redeem your code:

  • Login to your account
  • Click on the “Profile” icon on the top right side of the homepage
  • Click on “Redeem Codes”
  • Enter the provided code and click on “Redeem”.

You will be provided with your gift, depending on the type of coupon you have.

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: mysecondteacher.com

Follow the given steps to sign up:

  • If you are a Student, choose “I’m a Student”
  • Fill in the details (Full Name, Email Address, Country)
  • Next, click the captcha, then click on “Create my account”
  • Check your email for the link and click on the link to set your password
  • Create a password that is at least 8 alphanumeric characters and one special character (!, @, #, $, %)
  • Next, click on “Let’s Begin” to sign up.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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Complete Step by Step Guide