Need Help?

We're here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

Banner

I need help as a

students
teachers
leaders
parents

Here to assist you

We're your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the 'Chat' icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Students

Videos

Please follow the given steps to watch videos:

  • Login to your Teacher Account

  • Click on "Teaching Resources" tab from the homepage

  • Select a subject and chapter

  • Select the desired topic to watch.

You can access the videos by going to the “Subjects” tab on of the homepage (Students Account) and selecting a subject of your choice.

For new users, go to the "Subjects" tab on the homepage (Student Account), then select "Our Store" to browse available subjects. You can also choose "Try for Free" and select "Earth Plan" to watch free introductory videos.

If you’d like to upgrade, choose the "Moon Plan" to unlock premium content and gain access to all chapters.

The seek bar is located at the bottom of the video. If it’s not visible, it may be disabled for your account.

Access to the seek bar is managed by the admin and can be enabled based on the school's request.

It depends on your class and the request of the school. It is up to your admin who will decide on providing you with the ability to seek the video or not.

No, we do not support offline videos if you are using the platform as a website. You can access the videos offline using mySecondTeacher's mobile app.

However, as the platform is based on a monitoring mechanism and for the proper evaluation of one’s performance, we need to be online to watch the videos.

Yes, you can!

If you want to skip watching the video and take the Mastery Test, please follow the given steps:

  • Login to your Student Account

  • Click on the "Subjects" tab from the homepage

  • Select a subject and chapter

  • Select the desired topic to watch

  • Click on "Take End-of-lesson quiz to test how good you are"

  • Attempt the quiz and click on "Submit".

Currently, there are 4 subjects available on the freemium plan for IGCSE.

Similarly, there are 6 subjects available on the freemium plans for the A/AS Levels.

The subjects available are:

IGCSE:

  • Additional mathematics

  • Biology

  • Physics

  • Chemistry

A/AS Levels:

  • Mathematics

  • Accounting

  • Economics

  • Biology

  • Physics

  • Chemistry

A total of 160+ videos are available on the platform for freemium accounts.

Please feel free to watch the videos and see how you like them. If you like our content, you can switch to a premium account for complete access to all our videos.

Completion represents the total number of Interactive Videos students have finished watching. To achieve 100% completion, students must watch all the videos for a subject.

Mastery reflects students' mastery achieved after completing the End-of-Lesson quizzes in the Interactive Videos. To get 100% Mastery, students must score full marks on their quizzes.

Instant Explanations (IE) is a feature integrated into the End-of-Lesson Quiz of the Interactive Video for students. This feature instantly provides you with detailed and clear explanations of what the question is asking and why your answers are incorrect.

Currently, the Instant Explanations feature is available for the A Levels curriculum and can be accessed using the Tutor Credits (in-app currency). You can purchase the TC via PayPal or Stripe and use them to access Instant Explanations. "

Instant Explanations can be accessed when you score 80% or above on the End-of-Lesson quiz. Reviewing these explanations, you can focus on understanding the concepts rather than just your scores and achieve Complete Mastery of the topic.

You can see the questions you answered incorrectly using the Instant Explanations. Please follow the given steps to access Instant Explanations:

  1. Login to your Student Account

  2. Go to the “Subjects” tab and select your preferred subject

  3. Choose the Chapter and a video topic

  4. Watch the video and complete the End-of-Lesson Quiz by scoring 80% or above, or directly attempt the quiz using the button below.

  5. After you attempt the quiz, your scores will be displayed, along with an option to access Instant Explanations.

  6. Click on “Yes, pay TC” to get the Instant Explanations

Once the Instant Explanations are generated, you can:

  • View the explanation directly on the platform

  • Download the explanation as a PDF to view offline

Note: Currently, the Instant Explanations feature is available for the A Levels curriculum and Tutor Credits will be charged based on the number of incorrect answers.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

Achievements
Achievements
Achievements
Achievements
Achievements
Achievements
Achievements

For Awesome Students

Complete Step by Step Guide