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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Announcements

To create an Announcement, follow these steps:

  • Click on “Announcements to Students/Parents” within the “Chat and Announcements” action card from the homepage
  • Or, simply go to the “Announcements” tab from the homepage
  • Click on “New Announcements” and select “Make General Announcement” from the drop-down options
  • Now, select the audience: Parents, Teachers, or Students
  • Choose whether to anounce to the entire school or a specific class and click on “Continue”
  • Fill in your announcement message and set the end date for it
  • Click on “Continue”.

The announcement will be posted immediately and visible to the targeted users.

The “Announcements” feature in mySecondTeacher allows Teachers and School Leaders to make important Announcements or send eConsent forms to specific class(es) or the entire school.

The Announcements made will be visible to Students/Parents/Teachers every time they log in to mySecondTeacher on the “Noticeboard”.

To create an Announcement, follow these steps:

  • Click on “Announcements to Students/Parents” within the “Chat and Announcements” action card from the homepage
  • Or, simply go to the “Announcements” tab from the homepage
  • Click on “New Announcements” and select “Make General Announcement” from the drop-down options
  • Now, select the audience: Parents, Teachers, or Students
  • Choose whether to anounce to the entire school or a specific class and click on “Continue”
  • Fill in your announcement message and set the end date for it
  • Click on “Continue”.

The announcement will be posted immediately and visible to the targeted users.

To create an eConsent Form, follow these steps:

  • Login to your account
  • Go to the “Announcements” tab from the homepage
  • Click on “New Announcement”
  • Select “Get Response” from the drop-down options
  • Now, select the audience: Parents, Teachers, or Students
  • Choose whether to anounce to the entire school or a specific class and click on “Continue”
  • Fill in your announcement message, add any attachment files, add the poll options and set the end date for it. You can also make the announcement available for a later date
  • Click on “Continue”.

The announcement will be posted immediately and visible to the targeted users.

Yes, you can edit the Ongoing Announcements following the steps given below:

  • Login to your Leader account
  • Click on the “Announcements” from the homepage
  • On the “Ongoing Announcements” section, choose the Announcements you would like to edit
  • Click on the “Edit Announcements” button
  • Edit the audience type, class(es), links, messages, date, and time
  • Click “Continue” and select “Announce”.

Yes, you can edit the Ongoing Announcements following the steps given below:

  • Login to your Teacher Account
  • Click on the “Announcements” tab from the homepage
  • On the “Ongoing Announcements” section, choose the Announcements you would like to edit
  • Click on the “Edit Announcements” button
  • Edit the audience type, class(es), links, messages, date, and time
  • Click “Continue” and select “Announce”.

The Announcements are stopped once the time set by Teachers or Leaders is ended. Also, the Announcements can be stopped manually.

Follow the given steps to stop the Announcements:

  • Click on the “Announcements” from the homepage
  • On the “Ongoing Announcements” section, select the Announcements that you would like to stop.
  • Click on “Stop Announcement”

The announcement will stop immediately.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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