You may once check the report from the notifications (bell icon) at the top of the platform.
In case it does not work, you may try to clear the browser’s cache. Usually, such issues occurs due to the cache on your browser. You’ll need to clear the cache of the browser, restart the browser, and reload the report.
To clear the cache on your browser, please follow the guidelines:
For Safari:
- Click on the Safari drop-down menu and select “Preferences”
- Click on the “Advanced” tab. Select the “Show Develop” menu in the menu bar checkbox and close the Preferences window
- Select the “Develop drop-down” menu. Click “Empty Cache”.
Note: You may want to also clear your browser history and restart the browser.
For Firefox:
- Click the “Menu” button and select “Options”
- Select the “Privacy & Security” panel
- In the Cookies and Site Data section, click “Clear Data”
- Remove the checkmark in front of Cookies and Site Data
- With the Cached Web Content check marked, click on the “Clear” button
- Close the about: preferences page.
Note: You might want to restart the browser.
For Chrome:
- At the top right of the browser, click on “More”
- Click on “More Tools” and clear browsing data
- At the top, choose a time range
- Next, click to “Cookies and other site data” and “Cached images and files”, check the boxes
- Click on “Clear data”.
Note: You might want to restart the browser.
