Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Chat Room

Follow the given steps to create a chat room for yourself:

  • Login to your Student Account
  • Click on “Chat Rooms” tab on the Home page
  • On the left column in the chat room, click on (+New) sign and “Create Channel” to create new channel
  • Type in the name of the new channel
  • Add a short description of the channel
  • Add your friends and teachers you desire in your channel (You can also make a private channel)
  • Click on “Create Channel”.

After your channel is created successfully, type in your message and send it to your class.

Follow the given steps to create a chat room for your students:

  • Login to your Teacher Account
  • Click on “Chat Rooms” tab on the Home page
  • On the left column in the Chat Room, click on (+New) sign and “Create Channel” to create a new channel
  • Type in the name of the new channel
  • Add a short description of the channel
  • Add your students to your channel (You can also make a private channel)
  • Click on “Create Channel”.

After your channel is created successfully, type in the message and send it to your students.

We offer a “Block feature” in our Chat Room.

This allows you to add a user to your ignore list, which will stop messages from that user from reaching you.

The Chat Room allows you to communicate in the primary channel as well as with your peers. Even though it acts like an instant messenger to communicate to your peers, it cannot be used explicitly as a messenger.

Yes, you can talk to your Teacher if your Teacher has enabled the chat feature. Please talk to your Teacher about their preference of using the Chat Room.

Our Chat Room allows you to connect and chat with your peers directly from the platform.

Currently, you cannot invite others who are not part of mySecondTeacher. This allows you to chat with relevant people in the same class or Students learning the same course.

There are several modes for Chat Room feature. It depends on how your Teacher or admin has set it up for you and your classroom.

Some Teachers prefer Chat Room to be used as a “Virtual Notice Board” where only they can post messages and attachments, whereas some prefer Chat Room to be used as a common forum where anybody can post.

Your Teacher can instantly convert them into the other. Please talk to your Teacher about how they prefer using the Chat Room.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide