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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Testpaper

Please follow the steps below to buy Testpapers:

  • Login to your Student Account
  • Click on “Testpapers” tab from the homepage
  • Click on “Buy Testpaper”
  • Choose either 10 Testpapers for 5 Tutor Credits or 25 Testpapers for 10 Tutor Credits
  • Click on “Pay 5 Tutor Credits” for payment process

Note: We accept payments via Stripe or PayPal.

Please note that Marking Schemes are only available for “Normal Testpaper” that have the answers to the questions generated.

The Marking Scheme is auto-generated with the Testpaper. You can see the marking scheme on the same window as the Testpaper by clicking on the “Marking Scheme” tab on the top of the Testpaper window.

Yes, you can! Follow the given steps to edit the generated Testpaper:

  • Login to your Teacher Account
  • Click on “Testpapers” tab on the homepage
  • Once the Testpaper is generated and saved as a draft, the questions can be deleted or replaced
  • Select any Testpaper and Click on “Resume (draft)”
  • Select “Delete” or “Replace” as per your requirement.

In the case of a Normal Testpaper, you can simply save them as a PDF or copy the questions on the Testpaper and use word processors to edit them to your liking.

Additionally, you can also add your school name, logo, and other information as well as change the questions.

Follow the given steps to create Custom Testpaper:

  • Login to your Teacher Account
  • Click on “Testpapers” tab on the homepage
  • Click on “Custom Testpapers” and select “Generate Testpaper”


Here, you have option to select “Self-grading Tespaper” or “Normal Testpaper”.

In Self-grading Testpaper,
Fill the required details and Click on “Add New Question” to make custom questions.

The Teacher can choose from multiple types of questions which include the following types:

  1. Multiple Choice
  2. Multiple Answers
  3. Fill in the Blanks

In Normal Testpaper,
Fill the required details and Click on “Add New Question” to make custom questions.

The Teacher can choose from multiple types of questions which include the following types:

  1. Question Introduction
  2. Multiple Choice
  3. Multiple Answers
  4. Open-ended
  5. Fill in the blanks

After selecting a type of question, Teachers can write questions and answers, give marks, and also assign answers.

Please note that Marking Schemes are only available for “Normal Testpaper” that have the answers to the questions generated.

  • Login to your Student Account
  • Click on “Testpapers” tab on the homepage
  • Click on “Generate Testpaper”
  • Select “Normal Testpaper”
  • Fill in the required details such as type of questions, topics/chapters, number of questions, and difficulty levels.
  • Click on “Generate Testpaper”.

The Marking Scheme is auto-generated with the Testpaper. You can see the marking scheme on the same window as the Testpaper by click the Marking Scheme tab on the top of the Testpaper window.

Yes, you can! Follow the given steps to edit the generated Testpaper:

  • Login to your Student Account
  • Click on “Testpapers” tab on the homepage
  • Once the Testpaper is generated and saved as a draft, the questions can be deleted or replaced
  • Select any Testpaper and click on “Resume (draft)”
  • Select “Delete” or “Replace” as per your requirement.

In the case of a Normal Testpaper, you can simply save them as a PDF or copy the questions on the Testpaper and use word processors to edit them to your liking.

Additionally, you can also add your school name, logo, and other information as well as change the questions.

The generated Testpapers can be accessed through the “Testpapers” section on the homepage.

Once you generate the Testpapers, it will be saved in the “Testpapers” section. If you delete the Testpaper, you won’t be able to access it again.

Here, you can find Standard Testpapers (in both teacher and student accounts), and Custom Testpapers (only on the Teacher’s account).

To generate Testpapers, follow these steps:

For Teachers:

  • Login to your Teacher Account
  • Click on “Generate Testpaper” (Action Card) to generate Testpapers
  • or simply click on “Testpapers” tab on the homepage
  • Select the type of Testpaper
  • Fill in the required details such as type of questions, topics/chapters, number of questions, and difficulty levels.
  • Click on “Generate Testpaper”
  • Click on “Finish Editing”.

For Students:

  • Login to your Student Account
  • Click on “Generate Testpaper” (Action Card) to generate Testpapers
  • or simply click on “Testpapers” tab on the homepage
  • Select the type of Testpaper
  • Fill in the required details such as type of questions, topics/chapters, number of questions, and difficulty levels
  • Click on “Generate Testpaper”
  • Click on “Finish Editing”.

With mySecondTeacher’s Testpaper feature, you can easily generate personalized Testpapers by selecting topics, question types, and difficulty levels.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide