Reports

Why is my report slow?

Reports usually take less than a minute to generate.

If your report is stuck on “Calculating Mastery”, please try refreshing the page. Also, check your internet device for a possible connectivity issue.

You may also check the notifications/ bell icon for confirmation.

If you’re still unable to view your report, please contact our support team using the chat feature on the bottom-right corner of the website.

If you have additional queries, then feel free to contact our support team via our Online Chat feature. Our support team are available 24/7 for you. You can access the online chat even without logging in.