Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Sessions

What is In-Class Session?

The In-Class Session is specifically designed for “Offline Classroom Sessions”. It can be used by Teachers to conduct physical classes and to schedule timetables for offline lessons.

To distinguish In-Class Sessions from other Sessions, an “off-video icon” is included. These Sessions are conducted in person and require Students’ physical attendance in a classroom.

Details about In-Class Sessions are reflected in Student and Teacher profile reports, which are accessible to School Leaders, Teachers, and Parents.

Initially, all Students are marked as present for In-Class Sessions. After the session, the Teacher can manually update the attendance to mark students as present, sick, on leave, or absent.

If you have additional queries, please contact us for Technical Support via chat or email for assistance.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

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