Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Sessions

How can I create a Live video class?

To create an Online Session (External Session), follow these steps:

  • Login to your Teacher Account
  • Go to “Classrooms” tab from the homepage
  • Select the “Sessions”
  • Click on “Create New Session”.The session can be created for the entire class(es) or individual Student(s.)
  • Choose the class, enter the “Session Name”
  • Select “External Session” as a Session type and add the session link
  • You can add a description and also attach files
  • Now, click on “Change” in the Date/Time section to choose the availabiltiy of session for one time or repetitive (Here, the start date and end date of the session with time duration can be selected.)
  • Click on “Continue”

Now, your Students will be notified. You can also copy and share the session link with your Students.

If you have additional queries, please contact us for Technical Support via chat or email for assistance.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide