Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Reports

As a student, how do I see reports for a particular video?

Please follow the given steps to see reports for a particular video:

For Desktop:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Select specific Interactive Video that you want to access reports for

In the Diagnostic Reports section, your Mastery Levels will be accessible there.

  • Click on “View” to access your specific Diagnostic Report.

For Android:

  • Login to your Student Account
  • On the top left corner, click on the three lines and click on “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

For iOs:

  • Login to your Student Account
  • On the bottom navigation, click on the “Subjects” tab from the homepage
  • Select a subject and click on “Diagnostic Reports”
  • There you will be able to view the entire diagnostic report by selecting chapters and topics.

If you have additional queries, please contact us for Technical Support via chat or email for assistance.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide