Help Center

How to Get Help with mySecondTeacher

mySecondTeacher is a very easy platform to use but if you encounter any problems, we are committed to making your journey easier and solving your problems. Let us know how we can help!

Technical Support

Technical Support

  • Look for answers in this help section
  • If you do not find your answers here, contact our live support and let them know in detail about your problem.
Academy Support

Academy Support

  • Click on the live support icon on bottom right
  • Directly ask your question and let the support know which subject and videos your query is related to
  • Answers provided via mail within 24 hours by the subject experts.
Pastoral Support

Pastoral Support

  • If you are bothered by something that is not academic related, and would like someone to talk to, do schedule for online pastoral support here. Our pastoral leader is Dr. Benson Soong, and in future, more counsellors will be added.
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How do I top-up my Tutor Credits?

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How can I generate Testpaper?

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What are the features of eBooks on mySecondTeacher?

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As a Student, how do I sign up?

Top Questions

mySecondTeacher is an online learning platform used globally by schools, teachers, parents, and students (including homeschoolers). The learning materials help students learn easily and achieve good grades in their examinations.

Likewise, the monitoring mechanism shall help the overall stakeholders of the education ecosystem to operate in a systematic way.

Teachers can create and conduct live online text or video classes, give out, collect, and grade assignments, and get access to Interactive Videos. They can also generate Test Papers and Marking Schemes along with deep insights into the students’ learning difficulties.

Students can learn from live classes created by their teachers. They can also learn from fun interactive videos, and take quizzes to get diagnostic reports about their strengths and weaknesses. Not just that, students can create testpapers as per their preferences and can socialize with their teachers and classmates.

We also have tutor support where the answer to your problems are solved by the subject experts and help you with your learning.

Yes, you can.

Go to mySecondTeacher website and sign up for free.

You won’t have full access to all the chapters, though you can learn from the available videos and study materials. You can try it out to see how mySecondTeacher works.

To take full advantage of our learning platform, you will need to subscribe to a paid package.

  • On the top right side of the dashboard, click on your profile picture.
  • Select “My Profile.”
  • Go to the “Password” section.
  • Enter your correct password and enter your new password.
  • Confirm your new password and click on “Save Changes.” 

  • Log in to your mySecondTeacher account
  • On the top right, click on your profile icon
  • Click “My Profile” > “Credits” > “Add Credit
  • Enter the TOP-UP amount and choose the payment method: “Stripe” or “PayPal”
  • Enter your card number, expiration date, and CVC, and click pay
  • You’ll receive a message upon successful completion of the top-up.

There are several features of Alston eBooks on mySecondTeacher.

  • You can search for a specific term or phrase across the entire book.
  • You can bookmark and write personal notes.
  • You can highlight a certain section or paragraph and write your notes.
  • You can listen to a real human voice narrate the whole page or paragraph.
  • You can view the pages of the eBook as a single page or double page.
  • You can zoom in to any page for a better view.
  • Teachers can view the Access Report of his/her students’ eBooks to find out who has read and who hasn’t.
  • Teachers also have access to a “Show/Hide Answer” feature from within relevant pages of the eBooks.

    Video for Teachers