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We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Sessions

To access your Time-Table, follow these steps:

  • Login to your Teacher Account
  • Go to the “My Time-Table” tab from the homepage

If you have scheduled a new session, get the weekly and monthly view of your scheduled Sessions in the Time-Table.

The red highlights represent “In-Class Session” and the green highlights represent “External Sessions”

  • Click on the created Sessions to see more details about it and directly join the external session.

The In-Class Session is specifically designed for “Offline Classroom Sessions”. It can be used by Teachers to conduct physical classes and to schedule timetables for offline lessons.

To distinguish In-Class Sessions from other Sessions, an “off-video icon” is included. These Sessions are conducted in person and require Students’ physical attendance in a classroom.

Details about In-Class Sessions are reflected in Student and Teacher profile reports, which are accessible to School Leaders, Teachers, and Parents.

Initially, all Students are marked as present for In-Class Sessions. After the session, the Teacher can manually update the attendance to mark students as present, sick, on leave, or absent.

To create an In-Class Session, follow these steps:

  • Login to your Teacher Account
  • Go to “Classrooms” tab from the homepage
  • Select the “Sessions”
  • Click on “Create New Session”.The session can be created for the entire class(es) or individual Student(s.)
  • Choose the class, enter the “Session Name”
  • Select “In-Class Session” as a Session type
  • You can add a description and also attach files
  • Now, click on “Change” in the Date/Time section to choose the availabiltiy of session for one time or repetitive (Here, the start date and end date of the session with time duration can be selected.)
  • Click on “Continue”

Now, your Students will be notified. You can also copy and share the session link with your Students.

Yes, you can! If you are the Teacher who has scheduled the classes you can follow these steps:

  • Login to your Teacher Account
  • Click on “Classrooms” tab from the homepage
  • Select a subject
  • Click on “Sessions
  • You can view “Today’s Upcoming Sessions”
  • Select the scheduled session and click on “Edit”.

Now, you can change class details such as dates, Sessions name, and groups for the class.

If you have already created a session, you can simply click on the “Noticeboard” at the bottom of the Teacher’s Dashboard. All your sessions to ‘Today‘ and ‘Tomorrow‘ will be listed.

Click ‘Join Classroom‘ and you will be redirected to the video chatroom, where you can see all your students. You can conduct your classes accordingly.

Yes, you can!

Simply add the Link in the option when creating your Online Session.

Once the Session is scheduled, students will be notified, allowing them to click the shared external link for the Online Session.

No one outside of the mySecondTeacher environment can enter the Classroom, so it is protected from external “bombers”.

Additionally, mySecondTeacher Classroom requires everyone to get logged in to the platform to join the session.

To create an Online Session (External Session), follow these steps:

  • Login to your Teacher Account
  • Go to “Classrooms” tab from the homepage
  • Select the “Sessions”
  • Click on “Create New Session”.The session can be created for the entire class(es) or individual Student(s.)
  • Choose the class, enter the “Session Name”
  • Select “External Session” as a Session type and add the session link
  • You can add a description and also attach files
  • Now, click on “Change” in the Date/Time section to choose the availabiltiy of session for one time or repetitive (Here, the start date and end date of the session with time duration can be selected.)
  • Click on “Continue”

Now, your Students will be notified. You can also copy and share the session link with your Students.

Only teachers can create live video classes. The teacher can choose to invite the whole class(es) or selected student(s) in a class.

Online Sessions refers to the Sessions where Teachers can conduct online classes using external links like Zoom, Google Classroom, etc.

Teachers can also schedule Sessions and notify Students about the upcoming Sessions.

Initially, all Students are marked as present for Online Sessions. After the session, the Teacher can manually update the attendance to mark students as present, sick, on leave, or absent.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide