Need Help?

We’re here to help with any technical questions or issues. Browse our Help Page for quick answers, or contact us through Chat Support or email for direct assistance.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you need guidance with technical issues or have a general inquiry, this page is designed to make your experience on our platform smooth. Feel free to reach out to us through Chat Support or by email.

Chat Support

Chat Support

Reach out to us via the ‘Chat’ icon on the bottom-right of the screen and start a conversation with our Support Team. Our support is available for 365 days.

Email

Email

Send your queries to “csr@mst.sg”, and we’ll get back to you promptly. Whether it is a technical issue or a general inquiry, we provide timely assistance.

Chat Room

Yes, you can talk to your Student if you enable the chat feature, which allows the students to reply to your messages.

Follow the given steps to create a chat room for your students:

  • Login to your Teacher Account
  • Click on “Chat Rooms” tab on the Home page
  • On the left column in the Chat Room, click on (+New) sign and “Create Channel” to create a new channel
  • Type in the name of the new channel
  • Add a short description of the channel
  • Add your students to your channel (You can also make a private channel)
  • Click on “Create Channel”.

After your channel is created successfully, type in the message and send it to your students.

The Chat Room allows you to communicate in the primary channel as well as with your peers. Even though it acts like an instant messenger to communicate to your peers, it cannot be used explicitly as a messenger.

mySecondTeacher is a multiple award-winning academic platform, used globally by students, parents, and school leaders.

We help enhance academic experiences by delivering online lessons and resources, and managing assignments. We also provide real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide