Password
Your account might be locked for security reasons because of multiple failed attempts to login. In such case, we suggest you wait for 10 minutes and try logging in again with the correct email and password.
In case you don’t remember the password, click on the “Forgot your password?” on the login page.
If the above-provided solution doesn’t work for you, please do not hesitate to contact us through the chat icon in the bottom right corner of the screen or email at csr@mst.sg
Your password may not be accepted due to incorrect entry or not meeting security requirements.
If you’re creating a new password, make sure it includes at least 8 alphanumeric characters with at least one special character (!, @, #, $, %).
If it’s not being accepted during login, check for typos, ensure the caps lock is off, and retry. A captcha might pop up for security reasons.
If it still doesn’t work, try the “Forgot your password?” option or reach out to the support team through the chat icon on the bottom-right of the screen.
Please follow the given steps in order to change your password:
- Login to your account
- Click on the Profile icon on the top right side of the homepage
- Select “My Profile”
- Click on the “Password” tab from the category
- Enter your current password and enter your new password
- Confirm your new password and click on “Save Changes”.
